There is No They – Only We

One of the most important mindset shifts a high-performing organization can make is replacing the word they with we. “They should fix this.”“They didn’t tell me.”“They need to be better.” Who exactly is they? At Intero, there is no they. There is only we. We are the culture.We are the standard.We are the solution. This mindset has been front and center … Continue reading There is No They – Only We

The Fast Lane of Culture

In the Fast & Furious movies, Dominic Toretto lives by a simple code: “I don’t have friends. I got family.” It’s more than a punchline. It’s the backbone of the entire story. No matter what threat they face—from global villains to impossible odds—the crew always comes through. Not because they have to… but because they’ve chosen to be … Continue reading The Fast Lane of Culture

Four Cornerstones of Culture-Driven Leadership

This week marked the beginning of our Regional Breakfast Meetings, starting with the Peninsula Region. These gatherings are more than just morning conversations — they’re intentional checkpoints where we reaffirm who we are, why we exist, and where we’re headed. At the core of it all is this simple truth: Culture is Intero’s greatest asset. It’s not a … Continue reading Four Cornerstones of Culture-Driven Leadership

Winning the Morning

Over the years, I’ve learned that how you start your day often determines how you show up in every part of your life—personally and professionally. For me, the early morning hours aren’t just quiet… they’re sacred. The 5 AM Club One of the most impactful books I’ve read on this subject is, The 5 AM … Continue reading Winning the Morning

The Honor in Making it Right

In our business, we pride ourselves on being skilled negotiators, savvy marketers, and trusted advisors. But above all, we should strive to be honorable professionals. That might sound like an old-fashioned concept—but it never goes out of style. Let me tell you a story that, to me, defines what it means to be honorable. About … Continue reading The Honor in Making it Right

Be Like the Wolf

When my kids were little, they used to tell their friends, “My dad is a fireman… and he BBQs for a living.”Naturally, I had to ask: “Why do you think that?”Their answer? “Because every time we come to your office, you’re BBQing… and we always hear you talking about all the fires you’re putting out … Continue reading Be Like the Wolf

The Power of Presentation

When I first stepped into this business nearly 40 years ago, I was fresh out of college—24 years old and looked more like 18. I knew from day one that my biggest hurdle wouldn’t be learning about contracts or market trends—it would be earning trust. Convincing a homeowner to hand me the keys to their … Continue reading The Power of Presentation

Why Partnerships Matter

In this business, success isn’t a solo act. It’s built on partnerships — real ones — where everyone is invested in the success of the other. Too often, we hear the question, “What’s in it for me?” But if that’s the question you’re asking, then I haven’t done my job as a leader. Because when … Continue reading Why Partnerships Matter