Acknowledgements

I think we all long for someone to tell us that we are doing a good job: a pat on the back, an encouraging word, recognition for our efforts. And what we crave is more than the simple “thank you” or “good job.” We want to hear specifics, something heartfelt and authentic, without any ulterior … Continue reading Acknowledgements

There is No They – Only We

One of the most important mindset shifts a high-performing organization can make is replacing the word they with we. “They should fix this.”“They didn’t tell me.”“They need to be better.” Who exactly is they? At Intero, there is no they. There is only we. We are the culture.We are the standard.We are the solution. This mindset has been front and center … Continue reading There is No They – Only We

The Fast Lane of Culture

In the Fast & Furious movies, Dominic Toretto lives by a simple code: “I don’t have friends. I got family.” It’s more than a punchline. It’s the backbone of the entire story. No matter what threat they face—from global villains to impossible odds—the crew always comes through. Not because they have to… but because they’ve chosen to be … Continue reading The Fast Lane of Culture

Why Partnerships Matter

In this business, success isn’t a solo act. It’s built on partnerships — real ones — where everyone is invested in the success of the other. Too often, we hear the question, “What’s in it for me?” But if that’s the question you’re asking, then I haven’t done my job as a leader. Because when … Continue reading Why Partnerships Matter

Authentic Listening

A couple weeks ago, I was having a conversation with a respected colleague who I have known for many years. During the conversation, I found myself becoming annoyed by their apparent lack of interest in me and our conversation as their eyes wondered the room. My annoyance grew as they repeatedly picked up their phone … Continue reading Authentic Listening

20 Things

Every year at this time, I break out a checklist of the 20 things that I would like to complete by the year’s end. I find it rewarding to use and it is a good day-to-day reminder of what little things to be focusing on that can ultimately add up to significant, positive results. I … Continue reading 20 Things